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Health Care ProfessionalsPopulation HealthInterpreting Services

Interpreting Services

Free Interpreting Service for GPs and Medical Specialists

General Practitioners and approved Medical Specialists can access the Free Interpreting Service through TIS National when delivering Medicare rebateable services in private practice to anyone with a Medicare card. Working with professional interpreters is essential to ensuring medical practitioners are able to communicate effectively with their patients and are protected from professional risk.

The service is available 24 hours a day, every day of the year. To access this free service complete the client registration form. For more information contact TIS National Language Policy Liaison team on or by calling 1300 575 847. 

My Health Record

My Health Record has information in languages other than English to help people from non-English speaking backgrounds learn more about My Health Record.

For further assistance, contact the help line on 1800 723 471.





Article: Firsthand account of a GP using the Free Interpreting Service Dr Christine Phillips, GP provides a firsthand account of using the Free Interpreting Service in her day to day work.  Firsthand account of a GP using the Free Interpreting Service article
Critical case analysis of adverse events associated with failure to use interpreters for non-English speaking patients. Research summary from the Australian National University which highlights some critical incidents and harm resulting from the failure to use professional interpreters.  Research summary
Doctors Priority Line brochure This brochure outlines who can use the Free Interpreting Service, when and what for. Also provides tips for using interpreters. Doctors Priority Line brochure
Health Translations Directory Flyer The Victorian Government’s Health Translations Directory gives you access to more than 10,000 translated health resources in over 90 languages. Health Translations Directory Flyer
How to use the Doctors Priority Line
Provides the phone number and the four steps for using the Doctors Priority Line. 
How to use the Doctors Priority Line
How to use the TIS National's telephone interpreting service A step-by-step guide on how to use the How to use the TIS National's telephone interpreting service. How to use the TIS National's telephone interpreting service guide
Information Sheet for Pharmacies Pharmacies can access the Free Interpreting Service to provide community pharmacy services Information sheet
Information and resources for Pharmacies Interpreting service infromation and resources for Pharmacies Information and resources for Pharmacies
Language identification card
You can use this card with a client if you are unsure which language they speak. 
Language identification card
National interpreting symbol This symbol can be displayed in private practices, on websites or in communication materials for clients to let them know that interpreters are available.  National interpreting symbol
National Multilingual Disability Hub Members from the communities below can speak to the bilingual Hotline Specialists in the following 14 languages:  Arabic, Assyrian, Bangla, Cantonese, Farsi, Greek, Italian, Macedonian, Mandarin, Nepali, Spanish, Tamil, Urdu, and Vietnamese. National Multilingual Disability Hub
NSW Health 
Appointment reminder translation tool
Allows practice staff to input information into an English form. The NSW Health website then produces a pdf translation of health appointment reminders for patients. Available in 32 languages.  
NSW Health 
Appointment reminder translation tool
Talking Points for Pharmacies Guidance for peak bodies and administrative organisations Talking Points for Pharmacies
TIS client code reference list For recording client codes for each practitioner working in the practice.   TIS client code reference list 
TIS National resource catalogue  
Free TIS National promotional products are available to view, download or order from their website. 
TIS National resource catalogue  
TIS National multilingual poster TIS National multilingual poster with 21 different languages TIS National multilingual poster

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