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Page content updated 7/06/2019
CommunityUseful Consumer Information

Useful Consumer Information

Your voice is valuable

The experiences and knowledge you have make you an expert when it comes to your own health. The below resources have been compiled to encourage and support you when engaging with your health. As the people who use our local health system, the Gold Coast community are key stakeholders in helping to create one world class health system for the Gold Coast.

Office of the Health Ombudsman (QLD) is Queensland’s health service complaints agency.

Health Consumers Queensland is the peak organisation representing the interests of health consumers and carers in the state. There is more information on how to become a consumer representative on their website.

Queensland Government Health and Wellbeing resources:
The Patient Travel Subsidy Scheme (PTSS) provides financial assistance for eligible patients to access specialist medical services not available locally.

Consumers Health Forum of Australia (CHF) is the peak national organisation providing leadership in representing the interests of Australian healthcare consumers. There is more information on how to become a consumer representative on their website.

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

Gold Coast Health are the local public hospital and health service. There are numerous opportunities to be involved as a consumer and give your feedback. 

NPS MedicineWise works to improve the way health technologies, medicines and medical tests are prescribed and used. Their site contains information for consumers including how to talk about your medicines with your doctor, access to professionals through Medicines Line and an app to help you manager your own medicines.  

Choosing Wisely Australia
is a website with information to help you make decisions about tests, treatments and procedures.



The Commission is developing a program of work of shared decision making as a part of its commitment to supporting patient-centred care. On their website you can find three patient decision aids, resources and publications on shared decision making and webinars on shared decision making.


Ask Share Know (ASK) aims to encourage and empower people to be involved in decisions about their health, empowering them to consult their health professional.

My Community Directory provides an online platform for the Gold Coast community to search for local community services such as clubs and interest groups, sports, health and ageing and disability services.

Healthdirect Australia is a national, government owned, not-for-profit organisation. To learn more about the work we do, visit our website.
healthdirect Video Call as an alternative (Video: 2 min 31secs) healthdirect Video Call makes travel optional for patients, especially outside metro areas, providing equity of care for all Australians.

The role of a GP (Video: 3min 22secs) explains how to choose a GP, the services they provide, information about cost and which services to contact if a GP is not available, such as healthdirect.

What care do I need? (Video: 3min 44secs) provides an overview of which health service – for example, GP services, pharmacies, hospitals or healthdirect – is appropriate for different situations

Healthdirect's Question Builder helps you prepare for your medical appointment by creating a list of questions to ask your doctor. Print or email the list so that it is handy to take to your appointment. 

The healthdirect app helps you make informed decision about your health. Search for 'healthdirect' in your app store to download.
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Primary Health Positions Vacant within the Gold Coast Region

The information on this page is for professionals seeking work in primary health care within the Gold Coast Region. Read more...

Upcoming GCPHN Events

Gold Coast Primary Health Network (GCPHN) assists healthcare professionals in the Gold Coast region through presenting professional education evenings and training events. Read more...

Search for Health Services outside of the Gold Coast Area

The national Health Services Directory is delivered by Healthdirect Australia. Here you can search for health services outside of the Gold Coast Region. Search the NHSD Directory...


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